Privacy Policy

The Nest Social is operated by Onvera Solutions Private Limited.

We know that the things you share with us can be personal. This may include how you are feeling, what you are going through, information about your relationships, or the kind of support you are looking for.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

1. Who We Are

The Nest Social is operated by:

Onvera Solutions Private Limited
CIN: U62011TN2026PTC195846

Registered office:
No. 1429/11, Lakshmanapatty,
Uppidamangalam, Karur,
Tamil Nadu 639114, India

The company was incorporated under the Companies Act, 2013 on 25 July 2026.

For the purposes of this Privacy Policy, “The Nest Social”, “we”, “us” and “our” refer to Onvera Solutions Private Limited.

You can contact us at: care@thenestsocial.com

2. What This Policy Covers

This Privacy Policy applies to information collected through:

• thenestsocial.com
• Ally bookings and sessions
• Nila
• The Kanmani Fund
• Workplace and organisational programmes
• Forms, assessments and check-ins
• Our communications with you
• Other services provided through The Nest Social

The types of information we collect depend on how you use our services.

3. Information We Collect

Account information
If you sign in through Google, we may receive information associated with your Google account, such as your name, email address and profile information.

Information you provide to us
You may choose to provide information through forms, assessments, check-ins, support requests, feedback or other interactions with us. This may include information about your wellbeing, relationships, preferences, experiences, or the type of support you are looking for.

Booking information
When you book an Ally, we may collect your booking details, the Ally you have selected, session date and time, booking history, and information required to manage your appointment.

Payment information
Payments are processed through payment providers such as Razorpay. We do not intend to store your complete card or bank account information on our own systems. Payment providers may collect and process payment information according to their own privacy policies and terms.

Nila conversations
If you use Nila, your conversations may be processed by the technology and AI infrastructure that powers the service. These conversations may also be processed by our safety systems where necessary to identify situations that may require additional support or crisis resources.

Communications
If you contact us through email, WhatsApp, forms or other communication channels, we may retain the information you provide so that we can respond to you, manage your request and maintain appropriate records.

Emergency contact information
If you provide an emergency contact, we may collect their name, their relationship to you, and their phone number or other contact details. We collect this information to support our safety processes and to respond to serious safety or crisis situations.

If we reasonably believe that there is a serious and immediate risk of harm to you or another person, we may use the emergency contact information you have provided to contact that person where we believe doing so may help protect life or prevent serious harm, subject to applicable law. Emergency contact information is not used for marketing or unrelated communications.

Technical information
We may collect standard technical and usage information about your use of our website and services, such as device information, browser information, IP address, usage information, and information about how you interact with our website. We may also use analytics and similar technologies to understand how our website and services are being used and to improve them.

4. Information Relating to Wellbeing

Some information you provide to The Nest Social may be sensitive. This can include information about your emotional wellbeing, your relationships, your mental health, your experiences, your reasons for seeking support, or information you share during an Ally session or through Nila.

We use such information only for purposes connected with providing, securing and improving our services, including matching and facilitating support where applicable.

Where consent is required by applicable law, we will seek appropriate consent. Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal of consent may affect our ability to continue providing certain services that depend on that information.

5. How We Use Your Information

We may use your information to:

• Create and manage your account
• Provide access to our services
• Help you discover and book an Ally
• Facilitate Ally sessions and manage appointments
• Provide Nila
• Operate safety and security systems
• Identify situations where additional support or crisis resources may be appropriate
• Communicate with you about your bookings, account and requests
• Process payments
• Respond to questions, complaints and support requests
• Use emergency contact information where necessary to respond to a serious safety situation
• Improve our website and services
• Understand how our services are being used
• Develop aggregate or de-identified insights about service usage
• Prevent fraud, misuse and security incidents
• Protect the safety and security of our users, practitioners, staff and services
• Comply with applicable legal and regulatory requirements

6. Emergency Contacts and Serious Safety Situations

The Nest Social is not an emergency or crisis service. If you provide an emergency contact, we may use their information as part of our safety processes.

If we reasonably believe there is a serious and immediate risk of harm to you or another person, we may take appropriate steps to respond to that situation. Depending on the circumstances, this may include contacting an emergency contact you have provided, providing or directing you to appropriate crisis resources, sharing relevant information where necessary and permitted by applicable law, or contacting appropriate emergency or other authorities where we believe this is necessary to protect life or prevent serious harm.

We do not guarantee that an emergency contact will be contacted in every crisis situation. Safety decisions may depend on the circumstances, the information available to us, applicable law and the capabilities of our safety systems.

Emergency contact information is used only for purposes connected with safety, service delivery, legal compliance or other purposes described in this Privacy Policy.

7. Information Shared with Your Ally

The Ally you choose may receive information that is reasonably necessary to provide your session. Allies are independent licensed professionals and are responsible for the professional services they provide. They are expected to maintain appropriate professional confidentiality and comply with their professional obligations and agreements with The Nest Social.

8. Service Providers

We work with third-party service providers to operate The Nest Social. Depending on the service you use, these may include providers for payment processing, appointment scheduling, video calls, email, hosting and infrastructure, analytics and website operations, AI infrastructure, and security and safety systems.

For example, payments may be processed through Razorpay, while scheduling and online sessions may use services such as Zoho Bookings and Google Meet. These providers may process information on our behalf or as independent service providers under their own applicable terms and privacy policies.

We do not sell your personal data.

9. Nila and AI Processing

Nila is an AI companion. Nila is not a therapist, counsellor, doctor or medical device. Nila does not diagnose conditions, prescribe medication or provide medical treatment.

Nila conversations may be processed using third-party AI infrastructure to generate responses and operate the service. Automated safety systems may also process conversations to identify situations where additional support or crisis resources may be appropriate.

Where a serious and reasonable safety concern is identified, we may take appropriate steps to protect the user or others, subject to applicable law. Because Nila uses automated systems, its responses may not always be accurate, appropriate or complete. You should not rely on Nila for emergency, medical or crisis advice.

10. When We May Disclose Information

We may disclose information when reasonably necessary to provide the service you requested, work with your chosen Ally, process payments, operate our technology and safety infrastructure, respond to serious safety or crisis situations, contact an emergency contact you have provided where we reasonably believe this may be necessary to protect life or prevent serious harm, comply with applicable law, or protect the rights, safety or property of The Nest Social, our users, practitioners or others.

We do not sell your personal data. We do not use your sensitive wellbeing information to serve you targeted advertising.

11. How Long We Keep Your Information

We keep personal data for as long as your account is active and as long as reasonably necessary for the purposes described in this Privacy Policy. We may retain information for longer where necessary to comply with legal or regulatory requirements, resolve disputes, maintain appropriate business and transaction records, prevent fraud or misuse, protect the security of our services, or respond to safety incidents.

When information is no longer required, we will delete it or anonymise it, subject to applicable law and our legitimate operational requirements. You may request deletion of your personal data by contacting us at care@thenestsocial.com.

12. Your Rights and Choices

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have rights relating to your personal data, including the right to:

• Access information about your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of personal data
• Withdraw consent where processing is based on consent
• Nominate another person to exercise applicable rights on your behalf in the event of death or incapacity
• Raise a grievance regarding the processing of your personal data

To exercise an applicable right or raise a grievance, email us at: care@thenestsocial.com

We may need to verify your identity before acting on certain requests. Where you withdraw consent, we may no longer be able to provide services that depend on that consent or information.

13. Children

Our services are intended for people aged 18 and over. We do not knowingly provide our services to or knowingly collect personal data from anyone under 18.

If you believe that someone under 18 has provided us with personal data, please contact us at care@thenestsocial.com.

14. Security

We use reasonable technical and organisational measures to protect the information we process. These measures may include access controls, security practices and encryption in transit.

However, no online service or method of transmitting or storing information can be guaranteed to be completely secure. If we become aware of a security incident affecting personal data, we will take appropriate steps in accordance with applicable law.

15. Not an Emergency Service

The Nest Social is not an emergency or crisis service. Our services, including Nila, are not designed to replace emergency services, medical care or crisis intervention.

If you or someone else is in immediate danger or at risk of serious harm, contact your local emergency services or seek immediate help from a qualified professional.

In India, you may also contact: iCall: 9152987821  ·  Vandrevala Foundation: 1860-2662-345

You can also find crisis support resources through findahelpline.com.

16. Grievance and Contact

If you have a question, concern or grievance relating to this Privacy Policy or our handling of your personal data, please contact us at:

We will review and respond to grievances in accordance with applicable law.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. When we make changes, we will post the updated version on this page and update the “Last updated” date.

Where appropriate, we may also notify you of material changes through the contact information associated with your account.