Cancellation & Refund Policy

At The Nest Social, we understand that plans can change. At the same time, every session is a time that an Ally has specifically reserved for you. Our cancellation and rescheduling policy is designed to respect both the client’s circumstances and the Ally’s time.

The Nest Social is operated by Onvera Solutions Private Limited.

1. Cancelling or Rescheduling an Ally Session

You can cancel or reschedule your session using the cancellation or rescheduling option provided in your booking confirmation or reminder email. You can also reply to your booking email or contact us at care@thenestsocial.com if you need assistance.

Our standard 24-hour policy
Cancellations and rescheduling must be made at least 24 hours before the scheduled session.

For example, if your session is scheduled for 6:00 PM tomorrow, you must cancel or reschedule it by 6:00 PM today.

This is our standard cancellation and rescheduling policy. It allows the Ally to manage their time and gives us an opportunity to make the session slot available to someone else.

2. If It Is Your First Session

We understand that sometimes you may want to cancel your first session even when there are less than 24 hours remaining.

If you want to cancel or reschedule your first session within the 24-hour period, you can contact us through your booking email or at care@thenestsocial.com.

In this situation, cancellation or rescheduling is not guaranteed. We will first check with the Ally because the Ally has already reserved that time specifically for you. If the Ally is not comfortable with the cancellation or rescheduling, the session will remain as booked.

If the Ally approves the request, we may:

• Reschedule the session to another available time, or
• Cancel the session.

If the Ally approves the cancellation, we will process a 50% refund of the amount paid for the session. The remaining 50% is retained because the Ally had already reserved their time for the session.

3. Why the First-Session Exception Works This Way

When you book a session, an Ally reserves that specific time for you. A cancellation close to the session leaves very little opportunity for the Ally to offer that time to someone else.

For this reason, we cannot promise a full refund for a last-minute first-session cancellation, even when there is a genuine reason for the cancellation. Where the Ally agrees to the cancellation, we offer a 50% refund as a way of balancing the client’s circumstances with the Ally’s reserved time.

4. Emergency Cancellations

We understand that genuine emergencies can happen. If an emergency prevents you from attending your session, please use the cancellation or rescheduling option in your booking email, reply to your booking email, or contact us at care@thenestsocial.com as soon as possible.

We will check with the Ally and consider the circumstances. If the Ally is comfortable with the situation and another suitable slot is available, we may offer you a free rescheduling. An emergency cancellation does not automatically qualify for a refund.

5. Missed Sessions

If you do not attend your scheduled session without cancelling or rescheduling in advance, the session may be treated as a missed session. A refund or rescheduling is not guaranteed for a missed session.

If you were unable to attend because of an emergency or exceptional circumstance, please contact us and we will review the situation with the relevant Ally.

6. If an Ally Cancels

If your Ally needs to cancel your session, we will work with you to find another suitable time. You may be offered:

• A free rescheduling, or
• A full refund if the session cannot be rescheduled.

7. If The Nest Social Is Unable to Provide the Session

If your session cannot take place because of an issue on our side, we will offer you either:

• A free rescheduling, or
• A full refund.

8. Nila Subscriptions

If you have a paid Nila subscription:

• Cancelling your subscription will stop future renewals
• You will generally continue to have access until the end of your current paid period
• Cancelling your subscription does not automatically result in a refund for the current paid period

Where required by applicable law, different cancellation or refund rights may apply.

9. Kanmani Fund

Sessions provided through the Kanmani Fund are offered without a session fee. As there is no session fee paid by the user, there is no cash refund associated with a Kanmani Fund session.

If you need to cancel or reschedule a Kanmani session, please use the option provided in your booking email or contact us at care@thenestsocial.com as early as possible.

10. Workplace Programmes

Cancellation and refund terms for workplace or organisational programmes may be governed by a separate agreement between The Nest Social and the organisation. Where a separate written agreement exists, the terms of that agreement will apply.

11. How Refunds Are Processed

Where a refund is approved, we will initiate the refund through the applicable payment method or payment provider. The time taken for the refund to appear in your account may depend on the payment provider or financial institution.

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